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Problems Logging On to eTAP | ||||
Possible problems: | ||||
 | 1. Your computer does not allow you to enter a password but give you the error wrong passsword. | |||
| 2. Your password is CaSe sensitive. Make sure you type it in correctly. | |||
| 3. You are definitely typing in the password correctly and are still having problems accessing eTAP | |||
| 4. There is a problem with your internet connection | |||
| 5. The eTAP server may be down | |||
| 6. If none of the above solves your problem, call the following access numbers | |||
| Normal work hours call 09-263 4827 | |||
| eMail support@tap.co.nz | |||
| Emergency Contact Number: 021-826-110 | |||
| Please only contact this number if the eTAP servers are down or key features of eTAP are not working. | |||
| This is NOT a help request number - help requests will be answered via the help desk between 8.30am - 5.00pm Mon-Fri | |||
Are you getting 'logged out/timed out' error messages when using eTAP? | ||||
Possible reasons: | ||||
| 1. Your computer has cached the worry password and needs to be cleared'. | |||
| 2. Your modem (home or school) is set up to automatically disconnect from the internet after a certain amount of time 'inactive'. | |||
| 3. You have been disconnected from the internet and your modem has taken too long to log back on to the internet and eTAP. | |||
| 4. The speed of the internet (speed of your modem/problems with your ISP) can mean your browser will time out because it is taking too long to receive the requested information. | |||
| 5. You have requested a very process intensive report from within eTAP which takes too long to create. Note: This will not occur when inputting information into eTAP (eg inputting student assessment information). | |||
| 6. Error page: The page cannot be displayed | |||
Other problems: | ||||
| Pages 'disappearing' | |||
| Clicking on save and nothing happens | |||
| Optimal Internet Explorer 6.0 Browser Settings for eTAP | |||
The last time the eTAP servers were offline was: | ||||
| Mon 02nd November 2009, very slow connections 8:55am - 9:25am | ||||
| Mon 19th October 2009, code vesion problem 8:00am - 9:10am | ||||
| Tue 01st September 2009, servers require reboot 1:47pm - 2:10pm | ||||
| Tue 01st September 2009, reboot servers 8:45am - 9:10am | ||||
| Mon 31st August 2009, reboot servers 10:50am - 11:10am | ||||
| Wed 22nd April 2009, Shut down for Major update 11.00pm - approx 3pm startup | ||||